Cancellation and refund policy

Cancel workspace renewal

You can cancel automatic renewal through the workspace billing page. Your paid access continues until the end of the paid billing period. Cancellation does not automatically refund a month already in use.

First workspace payment

If you request a refund within seven days of your first workspace payment and have made no connected calls, support will review a full refund of that workspace fee. Duplicate payments and billing mistakes can also be reviewed. These rules do not limit any mandatory consumer rights that apply to your purchase.

If your first plan has not activated

If a workspace explicitly shows a paid activation record but the first plan is still unactivated and unused, you can request activation help or request immediate cancellation together with a refund of the original subscription payment. Use the activation panel when available, or email support from the account used to purchase, with the original order reference.

We verify the original payment, number delivery, call usage and any renewal before processing this resolution. A verified unfulfilled, unused first subscription can be cancelled and its original subscription payment refunded in full to the original payment method. A renewed, delivered or used plan needs separate support review under the other refund rules; this does not limit mandatory rights.

A help request does not cancel a subscription or authorize a refund. A cancellation-and-refund request records your agreement to both actions; it does not mean either has completed. Cancellation and original-payment refund are verified and shown separately. Purchased calling credit is reconciled separately, and refund arrival depends on your bank or payment provider.

Activation delays do not automatically pause the original billing period or extend included minutes. See activation and billing terms. Do not make a second subscription payment while a resolution is pending.

Unused calling balance

When closing the service, you may request a refund of unused calling balance. We first reconcile completed calls, pending carrier records, and reserved amounts. Only the final unused amount is refundable; used calling charges are not automatically refunded. Any correction for a billing error is reviewed against the call and payment records.

How to request a refund

Email support@tapilot.dev from your account email with your order reference and reason. Never email card details. Approved refunds are returned to the original payment method. Your bank or payment provider determines when the refund appears.

We keep a record of each refund and its balance adjustment. If an amount has already been used or is still reserved for a call, the account requires reconciliation before further paid calling.

Prices and operator

See workspace and calling prices. Operated by Tapilot LLC. Updated October 20, 2026.

Included plan minutes

Unused included minutes are not purchased calling credit and cannot be separately redeemed for cash or refunded per minute. Plan refunds follow the first-payment and refund rules above. Separately purchased unused calling credit follows the unused-balance rules.